SavATree - Tree Service & Lawn Care

Initially, I worked with an arborist who was knowledgeable and provided excellent service. Unfortunately, she left, and the quality of service declined thereafter. Following some work performed on my property, I had concerns about the results and contacted a manager. She assured me that someone would follow up, but this never occurred. When I attempted to reach her again, I was informed that she, too, had left the company. I had provided a credit card to be kept on file and had authorized charges for all services rendered. For some reason, after a round of tree trimming, my card was not charged. I did not receive any communication notifying me of an unpaid balance. It is possible that emails were sent to my junk folder, but I never received any clear notice. Ninety days later, I unexpectedly received a letter stating that I owed money. This was confusing, as I had assumed that my card—on file for this exact purpose—would have been charged immediately after the services had been completed, as it had been in the past. When I called today to resume services, I was told that because I had not paid my bill in a timely manner, I would now be required to pay upfront for all services. The representative I spoke with handled the conversation very poorly and could benefit from training in customer service. She informed me that the manager I had spoken with previously had left the company, and then casually added that “everyone leaves.” That statement alone made me question the stability and culture of this company. She also disregarded the agreement I had already made with the previous manager, who assured me that everything had been resolved. On top of that, she claimed that the company had attempted to charge my credit card but it didn’t work. That is simply not true—my card works without issue, and her assertion came across as a baseless accusation rather than a professional explanation. As someone who has worked in customer service for many years, I would never treat a customer with such disregard. This entire experience has left me with a very negative impression. I will not be using this company again, nor will I recommend them. In fact, I will be sure to advise the many people who ask me about lawncare services to look elsewhere. It is truly unfortunate that in this day and age, with so many choices available, a company would treat customers in this manner.

Beware of Sav-a-Tree Contract 🚫 Cross out Evergreen Clause ❌❌❌ I hired them last year to trim our trees in the backyard and they recommended some treatments for our trees, so we agreed. Fast forward to last week, as I was driving away from my house, I saw one of their trucks pull up to my house. We didn’t think much of it. Came home and there was. Door tag that looked weird but we thought it was advertisement. Today I got a $293 invoice for something done in my backyard without my notice, so I called them. Dena Smith, the office manager of Centennial location, was I argumentative and snappy the entire way through, saying that I signed the contract which has a clause at the END called the “evergreen” clause that states that their treatment services will be CONTINUOUS and on-going unless I explicitly call them to cancel. There was no conversation of this when we signed the contract and they never called us to have this conversation that someone would be in our backyard without us knowing. I hope this helps you be prepared. Cross out the clause before you sign! Their tree service was pricey but the arborists did a good job. I do not appreciate how Dena Smith treated me today over this trespassing case without my knowledge. She refused to negotiate nor listen and insisted that I signed this contract LAST YEAR and that it’s all my fault. I cannot report them to the BBB because this location is not listed. I don't want to report another business erroneously. Specific address to this business: 1558 E. Hinsdale Circle, Centennial, CO 80112 UPDATE: The same office manager, Dena Smith, has been harassing me for payment every week, either via phone call or email. I'm hardly 1 month late. If this is standard business practice, is everyone getting harassed? Or this is harassment targeted to an individual? She even charged me finance charges and threatening to send to collections. Good grief! How else can I report this entity

The arborist who walked our property with me listened to my requests without pushing additional work other than one item that I agreed was necessary. The crew worked very hard, did a good job pruning our trees and cleaned up very well. I would recommend this company.

SavATree recently fertilized our trees as well as treated them for insect infestation. The arborist was knowledgeable and his explanations were detailed and easy to understand. I was impressed with this professional service.

We have had multiple positive experiences with SavATree. Michael Gunther has been out to look at our Ash tree and also a lawn issue we had. He was on time, respectful, and knowledgeable. The treatment he recommended for our Ash saved it! We were so worried it would need to be cut down. Thank you for your expertise!