SavATree

As a previous happy customer of General Tree Service, I gave SavATree a try after their merger. I will not be a repeat customer. The pruning work is fine (though not as thorough as General in terms of removing dead branches). The crews were professional. The various departments could very much improve in their communication with each other and with customers. I was receiving emails from one department to schedule services I had already scheduled with the arborist who did my quote. Then when I needed to follow up about the work that wasn't completed, he was out of town and it took me multiple tries to get a call back from anyone else at the company. I wouldn't have bothered to write a review about any of this, but the last straw was SavATree saved my payment method from my first service without my knowledge and automatically charged that card for an additional service a month later. No invoice, no receipt, no email, just a charge on the same card. Yes, a separate payment was required for the additional service, but I would expect to be invoiced and make the payment myself unless I had requested for them to automatically charge (and save) a card on file. SavATree is not worth the high prices or the hassle.

I use Sav-a-Tree (formerly General Tree Service) regularly, including an annual support service for our dozen trees that line our driveway. The fellows who come out for this are great: they do their job quietly, neatly and efficiently and then they leave. No over-talking or upselling. They also know about trees, which I find to be helpful.

We had a tree that was looking sickly. They sent a rep and he felt it needed to we agreed with his quote. A crew came and took it down , along with branches from another 3 trees that would have caused future problems. The crew just left after doing a great cleanup. Would recommend them to anyone needing services of a professional arborist.

The people trimmed my pine and plum trees did a wonderful job. They made sure to ask my input every steps the way while they worked on the trimming to make sure they did exactly as what I wished. They also very polite and prompt. Before they leave they also cleaned all the debris from the ground. PERFECT services!

We chose this company because we had success with them in the past. This experience was not as pleasant. The removal of the two large trees was done very well, the crew was professional and respectful. The job was done timely and the clean up was done and acceptable. The stump grinding portion of the project however, was a completely different story. There was a total lack of communication between the representative Juan Rodarte and us. He said it would be done that week, but it wasn't because he had not scheduled "locate". Then he did not inform us that locate had been contacted and the project approved. I had no idea what was going on when the guy showed up to grind the stump. I finally got informed from Locate that the approval was done. The first attempt at grinding the stump was done poorly and we had to have them come back. They did not contact us and showed up unexpectedly while we were getting our house painted and wanted to finish grinding. Are you kidding me!!!! They came back after the house was painted and "completed" grinding the stump. I'm still not happy with the job they did, but I'm done dealing with it. On top of it, they added $9 to the invoice because I withheld payment until the job was done. The representative, Juan Rodarte, did an awful job. The day the trees were to be removed, they were to be here between 8:15-8:45. At 9:00 I called him and he said the truck broke down and they'd be there as soon as they could. WHY DIDN'T HE CALL ME TO TELL ME THAT?!?! This was followed by the fiasco with the stump grinding. He failed to include the grinding in the original quote and his communication on this entire project was less than acceptable. In the future we will be taking our tree cutting needs to another company; the one I should have gone with on this project but because of our previous experience I went with General Tree Care/SavATree. I would not recommend this company for anything but tree removal and would encourage you to request a different representative.