NC Trees and More

We used this service to get rid of some overgrown trees and pruning. While this company a great job on some services, unfortunately my order was not 100 percent completed. The tree that was pruned still had branches that were touching the house and the tree stump we requested to have grind, wasn’t done. Additionally, the tree workers did not introduce themselves and just left without speaking to me. I appreciate the work they did do but I will not be using this company again.

The team arrived on time and they were respectful the property. They cut down the two trees that were designated to be removed, cleaned up all the debris and left the area looking better than what they found it. I highly recommend this crew! And their price point is under budget and significantly cheaper than some of the bigger companies in this area. Highly recommended!

The crew did an excellent job, very pleasant and my wife is thrilled. Respectful of our property. Cleaned up everything without issues.

The team arrived as promised and promptly began the work. The owner was on site and did a walk through with me before starting the project and one when finished. My street and driveway are narrow but they were able to skillfully maneuver the equipment. The trees were all trimmed or removed and all debris was cleaned up. They also put some of the wood chips in a large bin for my garden. NC Trees was excellent to work with from start to finish.

We needed several large pine trees removed from our backyard, stumps ground and some lower branches on a few cryptomeria trees along the back of the property trimmed to raised the canopy above 6 feet. I interviewed 3 tree removal companies to discuss/show them what we wanted done and obtain quotes. All three said it was a one day job. Two of the three had cranes. We chose NC Trees based on several factors (Note: they were not the cheapest). They were delayed on starting on the planned Tuesday due to weather (it happens) but said they would “setup” and be ready to get started early Wednesday. The only ‘setup’ was to park a truck on the street and leave. They started work on Wednesday when the crane arrived. I walked through the yard with Travis beforehand to ensure he knew which trees to cut and discuss the branch trimming. He immediately said there was no extra trimming in the contract and they wouldn’t touch those (he was a bit of a smart a$$ about it). I later checked my contract and he was correct; it had been omitted from the contract and I didn’t catch it. I spoke to Larry about it to get it added and acknowledged it was my fault too. Instead of trying to be accommodating he denied we’d discussed it and said he “talks to several clients a day and takes notes”. I reminded him that I’d only spoken to three companies over a week and also took notes. It was an oversight, I apologized that I’d missed it in the contract and asked if they would work in the branch trimming since it wasn’t that much and they were there. He said they had to ‘maintain their schedule’ and I’d have to get another estimate and reschedule them to come back for the branch trimming. Important to note that the crew was there and getting started. They did get all of the trees cut down on Wednesday but didn’t come close to finishing in “one day.” I was concerned that instead of cutting the trees in sections and lifting the sections, they cut and lifted the entire 100 ft trees over the house. Luckily none were dropped however they laid the trees in the street to remove branches and cut them into sections. This not only left messes in the street but no traffic could get through. They left massive tree trunks on both sides of the street end of day, no stumps ground and no cleanup done. It took until Friday for them to finish the job and clean up the street, yard and remove all debris and equipment. Travis was again snarky when my husband politely spoke to him about cleanup of the ongoing mess in the yard and street. Overall I felt it was bad service. Yes they got the trees cut down and stumps ground up. However in the multiple days they were there they inconvenienced my neighbors, blocked traffic and left daily messes in the street. They couldn’t give me an hour (I would’ve paid for) to trim a few low branches even though they had some kind of equipment and crew there multiple days. NC Trees and More has some serious communication, attitude and work ethic issues to work on. We will NOT be calling them back to finish the job but we’re stuck with the low branches in the back yard until we do it ourselves.